About this Policy
At Metro Award, we take our privacy obligations and the protection of your personal information very seriously. This policy is designed to describe the personal information we collect, how we protect it, what we do with it, and your privacy rights.
VILLA DE M·A Privacy Obligations
We are subject to the Privacy Act (including the Australian Privacy Principles) and other laws which protect your privacy. In some cases, exemptions under these laws may apply, in which case we may rely on those exemptions despite this policy. For example, the Privacy Act includes an exemption for the handling of employee records in some circumstances.
We collect personal information about our customers, staff members, job applicants and other individuals. For example, we may collect personal information about you when you contact us or join our mailing list.
The types of personal information we collect includes current and historical personal information including information about your name, contact details, identification, organisation, employment, positions held, forms submitted, payment details, interests, preferences, opinions and enquiry/complaint details. We also collect personal information about individuals’ transactions and dealings with us, including any contact by telephone, email or online. For job applicants, we may also collect information about qualifications, skills, experience, character and screening checks (including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks). For staff, we may also collect information about training, terms and conditions, staff benefits, emergency contact details, performance, conduct, use of our IT and communications resources, payroll matters, union or professional/trade association membership, recreation, drug/alcohol tests, leave and tax/financial affairs.
We collect personal information directly from you as well as from third parties including public sources, our related companies, your organisation, your representatives, information service providers, social media and the parties with whom we exchange information as described here.
We collect, hold, use and disclose personal information to operate our business. This includes managing our property portfolio, maintaining and updating our records, communicating and managing our relationships with stakeholders including our customers, staff and business contacts, representing investors, tenants, property agents and others, recruiting, training and managing staff, protecting our lawful interests and facilitating acquisitions and potential acquisitions of our business.
We may not be able to do these things without your personal information. For example, we may not be able to communicate with you or consider your application for employment. In relation to staff, we may in some cases take appropriate disciplinary action if you refuse to provide certain information.
We may exchange your personal information with our related bodies corporate, your and our representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, debt collection, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website, technology, payroll, superannuation, staff benefits, surveillance and training services.
For staff and job applicants, we may exchange your personal information with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, referees and your current, previous and prospective employers.
We implement a range of measures to protect the security of personal information, including – depending on the circumstances – passwords, locked filing cabinets and physical access restrictions. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
VILLA DE M·A Website
If you visit villadema.com.au to read, browse or download information, our system may record information such as your server address, top level domain (e.g. .com, .au, etc), date and time of your visit to the Websites, pages accessed, information downloaded, previous site visited and browser type. This information is used for statistical, reporting and website administration and maintenance purposes.
Like many other websites, our Websites may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies however some parts of our Websites may not have full functionality in that case.
Access and Correction
You can contact us if you wish to access or correct any personal information we may hold about you. We will respond within a reasonably time and may need to verify your identity.
Please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will provide our reasons if we deny any request for access to or correction of personal information. Where we refuse to make a requested correction, you can ask us to make a note of your requested correction with the information.
You can contact us if you wish to make a complaint about how we have handled your personal information. Please provide as many details as you can. We may need to engage or consult with other parties in order to investigate and deal with your complaint. We will keep records of your complaint and any resolution.
How to Contact VILLA DE M·A
You can contact our Privacy Officer via one of the means below:
Call Us: 1800 000 888
Location: 12 Street Rouse Hill, Sydney
Metro Award Group Pty Ltd ABN 37 607 105 840